Last updated on 07.12.2022

REFUNDS

All sales are final and no refund will be issued.

Payment once made for any utility bills or any other services published in our website, i.e., https://sbsepay.statebankofsikkim.com will not be refunded directly through our website.

For any payment i.e. failed but the amount has been debited at customer's end, the customer will have to contact us through email and with the details of the transactions, date of transaction, amount of transaction, statement details, etc. for raising the issue with concerned stakeholders so that the matter can be resolved within a stipulated period of time, which may take anywhere from 7 to 14 working days, since the time of receipt of the email from the customer and with proof of debit transaction.

QUESTIONS

If you have any queries/questions relating to our return policy or if you want to report for any double payment/failed payment, etc., please contact us at:

Telephone: +913592-202465 (Extn 319)

email: sbsepay@statebankofsikkim.com